Terms and conditions

INTRODUCTION

These Terms and Conditions (the "Agreement") set out the terms and conditions under which you, the player ("you" or "Player"), may use the services of Casino Guitars Casino (the "Casino"). By accessing and/or using our website, mobile application or any other version thereof (collectively referred to as the "Site"), and by creating a Player Account with us, you agree to be bound by these Terms and Conditions. Please note that these Terms and Conditions are subject to change at any time without prior notice.

DEFINITIONS

For the purposes of this Agreement:

• "Casino Guitars Casino" refers to N.V., its affiliates, directors, employees and agents;
• "Player Account" means your personal account with us, which will be used for accessing our services;
• "Games" refer to all games offered by us on the Site;
• "Site" means any version of our website or mobile application.

REGISTRATION AND ACCOUNT SECURITY

To create a Player Account and use our services, you must:

• Be at least 18 years old (or such other age as is applicable in your jurisdiction);
• Not be under legal incapacity to enter into this Agreement;
• Provide us with accurate, complete and true information about yourself;
• Comply with these Terms and Conditions.

You are responsible for maintaining the confidentiality of your Player Account details. You will not allow anyone else to use or access your account, nor attempt to obtain unauthorized access to other players' accounts. We reserve the right to close or suspend any account if we suspect that you have breached this obligation.

ACCOUNT RESTRICTIONS

We may restrict an account at our discretion, including without limitation:

• If there are suspicions of fraud, chargebacks, use of stolen payment instruments or breach of bonus rules;
• If an account appears dormant (i.e., unused for a period exceeding 12–18 months).

GAMES AND WAGERING

All games offered by us on the Site are governed by separate terms and conditions which are available on our website. By playing any game, you agree to be bound by these additional terms.

PAYMENT TERMS

We accept various payment methods as specified on our website (the "Payment Methods"). You may not use more than one Payment Method per transaction or account unless otherwise stated.

WITHDRAWAL POLICY

You understand and acknowledge that we reserve the right to delay, withhold or cancel any withdrawal request if:

• We suspect fraud in connection with such a request;
• There are technical issues preventing us from honoring the request;
• Any other circumstances prevent us from doing so, including without limitation our operational requirements.

SECURITY AND FAIR PLAY

We employ various security measures to ensure the integrity and fairness of all games offered by us on the Site, including:

• The use of 256-bit SSL encryption with TLS 1.2/1.3 protocols;
• Regular testing and auditing of RNG engines embedded in our Games.

CUSTOMER SUPPORT AND COMMUNICATION

We will provide you with customer support and communicate with you through various channels, including email and live chat. Our standard operating procedures are designed to ensure that we respond promptly and efficiently to all queries.

RESPONSIBLE GAMBLING POLICY

You agree to play our Games responsibly, in accordance with your personal means, budget and other commitments. We offer a range of responsible gambling tools which you may use at any time, including without limitation deposit limits, loss limits and session duration caps. You understand that we are committed to promoting safe gaming practices.

TERMINATION AND SUSPENSION

We reserve the right to terminate or suspend your account with us at our discretion for:

• Breach of these Terms and Conditions;
• Misrepresentation in connection with creating a Player Account;
• Attempted or actual use of unauthorized methods, including but not limited to hacking, exploiting bugs or other vulnerabilities.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of Curacao, excluding any conflict of law provisions which might cause this Agreement to be subject to another jurisdiction's laws. You agree that all disputes arising out of these Terms and Conditions shall be resolved exclusively through:

• Arbitration in accordance with the applicable arbitration rules and procedures;
• Litigation before a court having jurisdiction.

MISCELLANEOUS

These Terms and Conditions together with any other documents or guidelines specified on our website constitute the entire agreement between you and us regarding your use of our Site, services and Games.

AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will become effective upon posting to our website.

ENFORCEMENT

You understand that we will enforce these Terms and Conditions in order to protect ourselves and other players from breaches or potential breaches, including but not limited to limiting or blocking access to the Site.

These Terms and Conditions are final and binding on you as of your creation of a Player Account with us. If any term of this Agreement is found to be unenforceable, all other terms will remain in full force and effect.

We recommend that players take the time to carefully review these Terms and Conditions before creating an account or using our services. By doing so, you can help ensure a safe and enjoyable gaming experience.